Power of AI

Peak technology provides a multitude of tools to help your dealership manage everything from collections to insurance using the power of AI.

Your dealership can now rely on AI technology to place collection calls, send and receive text messages, collect past due payments, manage CPI, and provide audits and reporting.

Our conversational AI tool will call your delinquent accounts, and if you choose, negotiate with the customer to come to a payment arrangement. The AI tool will then accept payment from your customer, and enter the results of the call back into your dealerships DMS.

80% of by here pay here collections are traditionally collected either over the phone or as a result of an outbound phone call. 85% of outbound phone calls result in no contact with your customer. By leveraging AI, you will no longer need to have your collections department place those phone calls and spend time on the phone, leaving voicemails and listening to a phone ring.

Peak uses AI to effectively replicate what tradition collectors have done over the phone for years. 80% of outbound phone calls result in no contact (either voicemail, disconnected, no answer, etc…).Peak’s AI tool uses a computer to place ALL the outbound calls at once (or a schedule picked by dealership), which is the most time consuming and unproductive and costly part of the collections job. The AI can handle either basic (or in depth) conversations and negotiations with the customer. The AI can take payments, negotiate payments, and/or transfer to a live agent if and escalation is required. A dealership’s agents can then be utilized more effectively and efficiently because they are no longer spending time dialing outbound numbers or collecting payments from customers who are willing to make more ‘straight forward’ payments. More complex calls can either be handled by the AI or transferred to seasoned collectors. The AI also does not make mistakes. This technology costs a fraction of what an entire team of collectors costs, and is more efficient.

Advantages

Efficiency

  • Call customers 7 days a week
  • Live bodies are no longer needed for outbound calls. Choose from multiple voices, accents, male or female
  • Automatically detect Spanish speakers and switch to a full Spanish conversation
  • Calls can take place at specified times, regardless of the number of accounts

Features

  • 100% account penetration
  • Handles negotiations and payment options
  • Handles pay later, debt dispute, already paid objections
  • Transfers to human agents based on customized triggers

Accuracy

  • Mistakes are never made
  • Accounts not loaded in the queue are never called
  • All accounts in the queue are always called

Cost

  • 75% less than in-house collectors
  • 50% less than outsourcing
  • Charged based on accounts, not hourly

Business and quality compliance

Compliant systems and conversations specialized in the industry

Collection AI Models

Models trained on collection scenarios provide meaningful conversations in the collections space

Customized AI Solutions

Automated DMS and payment processor integration

Conversation Workflow

Identification using address, DOB, or zip code

Secure collection of payments

Deals with both negotiations and can offer payment solutions

Can collect Promise to pay dispositions

Transfer to human agents seamlessly

Handles both due-date calling and past-due payment calls

Payment Methods

  • Card on file
  • New card payments
  • Payment link via SMS
  • Live agent transfer

Automation Workflow

  • Automatically imports customer list from your DMS
  • AI bot uses a predictive dialer to place outbound calls. The calls can all be made at a specific time if desired.
  • AI bot records all calls and transcribes them
  • Payments taken
  • Payments posted back into DMS
  • Transcripts and dispositions of all calls automatically saved into DMS under each customer’s specific account
  • New files are generated based on dispositions collected from calls
  • Summary email sent to dealership management nightly or weekly

Summary

Achieve your business goals

Peak provides cost effective AI solutions that allows you to focus on what matters most: growing your business. With our state of the art technology, your operations will be streamlined so you can achieve your business goals.

Saving time and resources

Engaging our services will significantly save you valuable time and resources. Our team of experts is highly skilled in managing various aspects of your business, allowing you to redirect your focus toward other crucial areas of your company.

Portfolio Management

Our specialized portfolio management service enhances the likelihood of recovering overdue payments, thereby improving your cash flow efficiency. By accessing our Customized AI technology, you can minimize the tension and conflicts that may arise in your relationship with your clients and preserve your long-term business partnership.

Technical Support

We offer technical support services to aid in the resolution of hardware and software issues, thereby avoiding operational disruptions and reducing downtime. Our technology experts assist your company in staying up to date with the latest trends.

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